Any It Wizards? Laptop Problem

[S1 Steve]

mother in law seems to have killed her laptop!! or at least the bit that gets her on the internet,all recovery tools gone etc

 

might have been a virus? but cant get on www to check.

 

any ideas?

 

she has had qoutes of £40 per hour labour and £30 call out fee

 

packard bell lap top only 6 months old currys were no help at all.

 

cheers steve

[gerags]

If you want a quick fix, reinstall the software from the CD supplied with the laptop.

[S1 Steve]

If you want a quick fix, reinstall the software from the CD supplied with the laptop.

thanks mate but she says she has not got one????

[jeffers]

have a look on the packard bell site. if theres no disc supplied then there probably a recovery partition on the hard drive. Should be info on their site how to start the recovery process.

 

Whats actually broken? Probably doesnt need a restore, most things are easily fixed.

[S1 Steve]

have a look on the packard bell site. if theres no disc supplied then there probably a recovery partition on the hard drive. Should be info on their site how to start the recovery process.

 

Whats actually broken? Probably doesnt need a restore, most things are easily fixed.

 

Hi she cant access the internet and all the system tools dont show when clicked

when tying recovery at start up it asks for administration password. we dont have one

[S1 Steve]

Hi been playing around with laptop and can now use msn messanger, so it is conecting to my wireless network, but when opening internet nothing happens or it freezes

still cant open system tools/ restore

[gerags]

Did she have it from new ?

If so, she will have had to set up the accounts & (administrator) password herself.

 

If she hasn't set one then it could well be blank.

Try using the account name "administrator" with no password.

[jeffers]

or 'password'

[Scott_Mac]

Assuming given the age it runs Windows XP, can you get hold of a copy of XP from somewhere, doesn't need to be a legit copy as you'll only be using for a repair.. put the CD in, boot from it and when prompted ask to do a full repair of the primary partition..

 

After that is done, if you're still in the same position then there are a couple of things that can be tried...

[S1 Steve]

thanks for the replies will try that scott mac.

funny thing is msn messanger will work but explorer wont?? so it could just be the explorer software thats gone potty.

 

thanks

steve

[Dixie]

Sounds like you've picked something up thats sckrewing IE up. Have you tried rolling ti back to a previous system restore point???