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Adtmits

Evora 3months on

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Its definitely dented my trust and I've a few friends with german cars giving me the "I told you so"!

I think I am in for a long few months, but I've made my expectations clear and I do believe I've been more than fair. Its been in for repair 3 times for >20 of the 90 days I have owned it a alongside been unusable for a further 14days. 

I can live with odds bits of trim taking longer than they should to arrive. But not the alarm going off incessantly for the first 7days of ownership, water ingress resulting in a stale and smelly interior, unresolved body/chassis issues including the whole dash being removed twice and more recent mechanical issues. I've had over ten individual issues in 700miles. No replacement vehicles and an offer to swap out for the same model went unanswered. A suggested solution was for it to go back to factory to have various elements rebuilt and a full QA check.

Price point is an issue for sure with all above needing the context of price point of £72k. I thought it would be amazing to own an an essentially new lotus, now I will be pleased not to look at it on the drive after 1030am tomorrow. I'd even started to doubt what was a fault and what was in my mind :(

I do feel like I am being disloyal to a brand I am passionate about, but Lotus can only continue to exist if people buy new/nearly new cars. Build, sales and factory support have simply not been good enough.

 

Edited by Adtmits

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That’s absolutely shocking.   Which dealer did you buy it from?   I presume you’ve spoken to Andy French at the factory (boss of customer relations last time I spoke to him, years ago)..

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8 minutes ago, Daveb99 said:

That’s absolutely shocking.   Which dealer did you buy it from?   I presume you’ve spoken to Andy French at the factory (boss of customer relations last time I spoke to him, years ago)..

I'll avoid naming the dealer for now Dave, the Evora was supplied with 340 miles on the clock. It was built for the FD of Lotus who departed weeks after receiving the car hence the low miles. I know what the outcome would be if I produced something of equivalent quality for my FD.

Andy is the FSE who is unable to travel due to Covid restrictions, I was prepared to leave it for over 72hrs before inspection etc,  but no,  I need to wait at least 4 weeks before any further repairs are approved.

 

Edited by Adtmits

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Lotus should be replacing your car or refunding your money (your choice) in very short order, in my view.  When things are this bad they need to go overboard to restore the faith in their customer service, the quality of the product, and to avoid reputational impact.

I’m not saying you would, or suggesting it, but it wouldn’t take much for someone in your shoes to get on all the social media apps/channels and tear strips off them, posting photos galore and describing the issues in detail.   Imagine the impact on people’s views of Lotus as a brand, just when they are trying to go upmarket and steal customers from the likes of Porsche, Aston etc.

Come on Lotus, get your act together, this is neither difficult nor expensive to resolve in the grand scheme of things.

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Echo what Dave just said!

Gutted to hear your sorry tale, Adam. Good luck 🤞 with getting acceptable resolution tomorrow

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Hi Adam,

How did the return go?  What resistance did you get when you asked for a full refund?  I hope you can resolve this without too much extra aggravation.

Edited by PJT

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13 hours ago, PJT said:

Hi Adam,

How did the return go?  What resistance did you get when you asked for a full refund?  I hope you can resolve this without too much extra aggravation.

Hi Pete,

It was collected yesterday.

 

The supplying dealer is essentially attempting to back their risk off to Lotus, which isn't unreasonable, but ultimately my contract is with the dealer. So next step is the FSE visit. I do expect a push at some stage to accept a return, but all parties are clear on my expectations and I know Lotus are in receipt of the rejection correspondence which has lots of detail.

 

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Well that's progress at least Adam - so what is the FSE going to look at exactly, if some of the issues have been rectified?

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57 minutes ago, Daveb99 said:

Well that's progress at least Adam - so what is the FSE going to look at exactly, if some of the issues have been rectified?

This is where the differences start to appear, the FSE will give repair advice or consent to a return to factory return for remediation. I have stated that the repair process is irrelevant to my rejection, though I can see how it is relevant to resolution between the retailer and Lotus. Once I formalised matters, the retailer has been engaging and communication has been solid. I've had Zero comms from Lotus and I have seen correspondence involving senior Lotus management.

It would seem that the noise/creaking from the bulkhead requires a fairly substantial strip and rebuild ( i.e clam, windscreen removal - but I am speculating to an extent here ?if it is the chassis). After two dash removals Lotus would not authorise any further repair without an FSE visit, which is understandable, but not a 4-6week wait.

Some of the other issues have no repair agreed, for example there is no part number for one of the items that requires replacing and it will need to be completed in a bodyshop.

One aspect that amazes me still, unless a matter is a safety related, Lotus retailers/repairers are to only respond to warranty fixes if the customer raises the matter - so zero ability to be pro-active.

 

Edited by Adtmits

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